Refund policy

RETURN AND REFUND POLICY

We accept returns up to 30 days after delivery. To be eligible, your item must be unused, in the same condition you received it, with all tags and original packaging. Proof of purchase is required.

HOW TO START A RETURN

Contact us at contact@halmamarket.com with your order number and the reason for your return. If your return is approved, we will provide you with the return address and instructions. Items sent back without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer, except when the item is defective, damaged, or when we shipped the wrong product. In those cases, we cover all return costs.

For certain items, we may issue a refund without requiring the product to be returned. This is at the discretion of our customer service team.

DAMAGES AND ISSUES

Please inspect your order upon delivery and contact us immediately at contact@halmamarket.com if the item is defective, damaged, or if you received the wrong product. Please include photos so we can resolve the issue quickly.

NON-RETURNABLE ITEMS

We cannot accept returns on personal care items, intimate products, hazardous materials, gift cards, or sale items. Contact us if you have questions about a specific product.

EXCHANGES

The fastest way to get the item you want is to request a refund for your original order and place a new one once your refund is approved.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at contact@halmamarket.com.

CONTACT

Alma Market
contact@halmamarket.com